Returns & Exchanges
At Neofollics Hair Technology, we stand behind the quality of our hair growth solutions and offer a 30-day return window for products in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and efficient resolution.
Initiate Your Request
Contact our customer support team within 30 days of delivery via email, providing your order number and the reason for your return.
Prepare the Package
Securely pack the unused items in their original packaging to ensure they are protected from damage during transit back to our facility.
Ship the Items
Affix the provided return label or ship the package through your preferred carrier to our designated returns center in the Netherlands.
Receive Your Refund
Once our laboratory team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing